Privacy Policy

Our Commitment to Your Privacy

We believe your safety comes first. This includes more than just your home. It also means keeping your personal details private and safe.

Our team has served Arizona for over 30 years. In that time, we earned an A+ rating from the Better Business Bureau. We treat your data with the same care we show when we install a security system for you.

Our service aims to be open and clear about how we handle your info. We follow all Arizona state laws and standard safety rules. This helps us make sure your details are never misused.

We know that being a trusted partner means being a leader in privacy. When you work with us, you can feel confident that your information is in good hands.

Information We Collect

When you work with us, we collect a few different types of information. We do this so we can set up your system, talk to you about your service, and help local police if there is an emergency.

Details You Give to Us

When you sign up or ask for a quote, we may ask for:

  • Your Name so we know who we are helping.
  • Your Home Address so we can install and monitor your gear.
  • Your Phone Number and Email so we can reach you quickly.
  • Emergency Contact Info for people you want us to call if an alarm goes off.

Technical Details

When you use our website, some details are collected automatically. This helps our site work better for you:

  • Your IP Address, which is like a digital address for your computer.
  • The Type of Device you are using, like a phone or a laptop.
  • How You Use Our Site, such as which pages you visit.

Security System Data

If you have a system installed, we may also handle:

  • System Event Logs, which show when your alarm was turned on or off.
  • Video or Audio Clips if your system has cameras and you have given us permission to use them for Verified Response.
  • Device Status, so we know if your gear needs a repair.

How We Use Your Data

We use the information we collect to make sure your home stays safe and your family is protected. Our team uses your details in several ways:

  • Setting Up Your Service: We use your address and contact info to install your equipment and make sure everything is working correctly for your family.
  • Monitoring Your Home: If an alarm goes off, we use your info to check on your home. This includes reaching out to you or your emergency contacts right away.
  • Improving Our Service: We look at technical details to make our website and apps easier for you and your family to use.
  • Keeping You Informed: We may send you updates about your system or tips on how to keep your home safe during monsoon season.

We do not sell your family’s personal information to outside companies. We only share details when it is necessary to protect your home or when the law requires it.

Cookies and Tracking

We use simple digital tools called cookies and pixels to make our website work better for your family.

What are Cookies?

Think of a cookie like a digital Post-it Note. When you visit our site, your web browser saves a tiny text file. This file helps our website remember you.

We use cookies for a few reasons:

  • To keep you logged in: So you don’t have to type your password every time you move to a new page.
  • To remember your choices: Like if you prefer certain safety tips for your home.
  • To see how people use our site: This helps us fix broken links and make the page easier for you to navigate.

What are Tracking Pixels?

A pixel is a tiny image on a webpage or in an email. When the image loads, it tells our team that the page was opened. This helps us know if our home safety emails are being read.

You Are in Control

You can choose to turn off cookies at any time through your browser settings. If you turn off all cookies, some parts of our website might not work perfectly for your family.

Your Rights and Choices

You have the right to know how we handle your details. Here is how you can manage your info with our service:

  • See Your Info: You can ask our team for a copy of the details we have about your family or your home.
  • Fix Mistakes: If any of your information is wrong, we will fix it right away.
  • Delete Your Data: You can ask us to remove your personal details when they are no longer needed to protect your home.
  • Stop Marketing: You can click unsubscribe at the bottom of any email we send.
  • Ask Questions: You can reach out to our Tucson office for a clear answer.

Protecting Your Information

Our team takes every step possible to make sure your family’s data stays safe and secure.

  • Strong Encryption: We use digital codes to scramble your info. This means your data cannot be read by outsiders.
  • Multi-Factor Authentication (MFA): We recommend using a second step like a code sent to your phone to see your home’s settings.
  • Secure Networks: Our team can help you set up your home Wi-Fi so your cameras and sensors are on their own private lane.
  • Regular Updates: We keep our software updated to fix any weak spots before they can be used by bad actors.
  • Background Checks: Every member of our team is fully vetted. We only allow trusted professionals to handle the systems that protect your family.

Contact Us

If you have any questions, please get in touch with our local team.

Call Our Team: (520)-882-3800

Visit Our Office: 333 N Wilmot Rd Suite 340, Tucson, AZ 85711

We may update this policy as new tools and rules come out for 2026. We will always post the newest version on our website. Thank you for trusting us with your home safety for over 30 years.